![]() Here’s where conversational AI will play a big role in the metaverse: If we consider how mobile messaging apps have developed as a go-to channel for customer care, we can see how conversational AI will only become more important, even when it comes to enhancing employee experiences. With the metaverse, enterprises can connect, engage with and incentivize customers to create new value exchanges and revenue streams.īig Tech experts predict the metaverse to become the successor to mobile, making customer service virtual-first. ![]() ![]() Furthermore, conversational AI’s real-time multilingual abilities will break down language barriers, facilitating interaction throughout the globally connected metaverse. Examples of early-stage solutions include gaming, virtual collaboration, navigation apps, social media, and fungible and non-fungible tokens. Device-dependent interactions will be phased out, and new types of interactions and business models across multiple applications will emerge. ![]()
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